Terms and Conditions

This Vacation Rental Agreement (“Agreement” or “Terms and Conditions”) is for short-term rental of the vacation rental property specified in a confirmed reservation (“Property,” “Premises,” “Home,” “House,” “Vessel,” or “Boat”). This Agreement is between: Vacation in Chelan, LLC (“Vacation in Chelan,” “VIC,” “Management,” “we,” or “us”), acting for itself and for the owner of the Property (“Owner”), and the responsible renter of the Property (collectively “Guest,” “Occupant,” or “you”). By booking your rental of the Property with Vacation in Chelan, you acknowledge that you have read and understand, and agree to be bound by, all terms, conditions, and policies in this Agreement.

Rental of Property: Management agrees to rent the Property to Guest for the term that was booked and on the terms and conditions set forth herein. For the purpose of this Agreement, “Property” shall mean the entire premises or vessel rented to Guest, less locked cabinets, closets, storage areas, or mechanical rooms. It is expressly acknowledged and agreed by the parties hereto that the Property is being rented on a short-term basis as a vacation rental, and that it is not the intent of any Party that the occupancy of the Property be subject to the requirements of RCW 59.18. No landlord-tenant relationship is created by this agreement.
Reservations and Payment: Our standard initial payment schedule is as follows: 50% of the total amount due is required upon booking; the remaining 50% is due 30 days prior to Guest arrival, and will be charged to the credit card on file. Other listing platforms (i.e. Homeaway/VRBO, Airbnb, Trip Advisor, etc) may have different payment schedules and they have additional service fees that are shown on the listing when the reservation is made. If payment in full is not received by Vacation in Chelan 30 days or more prior to Guest arrival, reservation is subject to cancellation without refund. Until a reservation is confirmed, rates may change without notice. All items/fees are taxable, taxes are subject to change without notice, and will be charged to the credit card on file.
Responsible Renter: The responsible renter/Guest must be at least 25 years of age. Guest agrees to comply with any and all rules and regulations that are at any time posted on the Property or delivered to Guest, and to be solely responsible for your actions and the actions of all Occupants present at the Property at any time during your stay. All occupants in all-adult groups must be over the age of 25. Reservations made under false pretense will not be permitted to check in and/or will be subject to immediate eviction.
Occupancy/Day Guests: The number of adults, children, and pets that will occupy the Property must be stated at the time of booking and is listed in our official reservation record and sent out in the Booking Information email or Revised Confirmation Email. We typically require the names and ages of all guests that will be staying at the property, and identification may be required upon check-in, or at any time during your stay, to verify age. Occupancy may not exceed the maximum occupancy for adults or total people as listed online for the Property. Please get prior approval for any visitors and day guests or they will also be considered unauthorized guests. Due to county regulations, at no time may the combined total of occupants and day guests exceed the tier level requirements. Daytime guests, if allowed, may only be at the home between 8am-9pm. Any violation of occupancy numbers or lack of approval of day guests or compliance with daytime guest hours, are subject to eviction, loss of any security deposit, and entire rental payment and/or the Guest’s credit card on file shall be immediately charged $200 per night, per person, for each individual exceeding the occupancy, at the sole discretion of Management. Special event accommodations such as family reunions, and small weddings or receptions, must be disclosed at time of your reservation. Certain properties are ideal for special events, but additional fees and deposit may be required. Occupants and guests must comply with all terms and conditions including noise, parking, occupancy, etc.
Video Cameras/Noise Monitoring: Guest and anyone on the property understands and accepts that video cameras and noise monitoring devices may be onsite for security purposes to monitor and record activity outside the exterior of the home, typically by the front entrance/parking and back of the home. No tampering, covering, or disabling these devices.
Good Neighbor Policy: The Property is a privately-owned home, and we enforce a good neighbor policy. All Occupants agree to conduct themselves throughout their stay in a manner that is respectful of and not disruptive to neighbors, traffic flow, or the community and that will not prompt complaints to Vacation in Chelan from police, neighbors, or homeowner associations. There are strict noise ordinances in the County and City. Noise audible outside the Property is prohibited between 9pm and 8am. Property lines, privacy, and the quiet enjoyment of neighbors must be respected at all times. Trespassing on neighboring properties is not allowed at any time.
Eviction: All Occupants agree to adhere to local laws, our Terms and Conditions, and Good Neighbor Policy. All Occupants are subject to immediate eviction and removal from the Property for any violation of our Terms and Conditions. When an eviction occurs, the entire amount of rent, deposits, fees, etc. will be forfeited.
Limited Accidental Damage Waiver (LADW): Vacation in Chelan rentals have a small non-refundable Limited Accidental Damage Waiver (LADW) fee. The damage waiver covers unintentional damages to the rental unit that occur during your stay, provided they are disclosed to management as soon as you notice them during your stay. The damage waiver is a non-refundable fee: $79 for up to $1000 of LADW at larger homes, $49 for up to $500 of LADW at smaller homes.
Exclusions within the LADW specifically do not cover or release Guest from liability for damage due to the following:
- Intentional, willful, reckless, or malicious acts of an Occupant or others on the Property during the rental period,
- Removal of owner’s property from Property without specific permission in writing from Management,
- Gross negligence of tenant or intentional misuse of furnishings, appliances, equipment, or other amenities provided with the home,
- Damages to real property resulting from operation of any motorized vehicle by an Occupant or others,
- Charges imposed on Owner/Vacation in Chelan by the City, County, State or Home Owner Association, etc. as the result of violation of any law, ordinance, rule or regulation.
- Damages over the amounts listed above.
Travel Insurance: Vacation Rental Insurance may have been made available with your reservation. Vacation Rental Insurance provides coverage for the loss of prepaid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. Trip Cancellation and Trip Interruption coverage is available for events such as a sickness or injury of yourself, family member or traveling companion; flight delays due to adverse weather; interruptions of road service; terrorist acts; and mandatory evacuations. The plan also includes other valuable coverages such as Medical and Dental, Baggage, and Emergency Assistance and Transportation in addition to useful services such as identity theft, concierge and 24/7/365 emergency assistance. Additional terms and conditions apply; please read your Description of Coverage/Policy carefully and contact Generali Global Assistance at 866-999-4018 with coverage questions. You can review the Description of Coverage or Insurance Policy here: https://www.csatravelprotection.com/certpolicy.do?product=G-330CSA
Cancellation: Cancellation notice must be given in writing, and it is the Guest’s responsibility to verify receipt by Vacation in Chelan. For reservations made through vacationinchelan.com, if a cancellation notice has been received 61 days or more prior to the arrival date there will be a 100% refund; if 31 to 60 days prior to arrival date, 50% of total due for stay will be eligible for refund; and if 30 days or less prior to the arrival date, no refund will be given. For Vrbo reservations, if a cancellation notice has been received 61 or more days prior to the arrival date there will be a 100% refund; and if 60 days or less prior to the arrival date, no refund will be given. For Airbnb reservations, if a cancellation notice has been received 61 days or more prior to the arrival date there will be a 50% refund; and if 60 days or less prior to the arrival date, no refund will be given. Refunds may not be available for the service fees that other advertising companies charge (i.e. Homeaway, VRBO, Airbnb, Trip Advisor, etc.), and refund determinations are made directly by the listing company. There are no refunds nor prorations for early departures, delayed arrivals, inclement weather, air quality, pests, unhappiness with the home/amenities, or reduction in the number of nights stayed for any reason. Note: Travel Insurance has a separate cancellation policy. We offer Generali Global Assistance on the www.vacationinchelan.com website and may offer it to guests through other travel platforms as well such as VRBO/Airbnb; Generali offers a 10-day free look, and after the 10-day free look, the policy is in full effect and cannot be refunded, even if your reservation is canceled.
Housekeeping: Each home is cleaned after your departure between guests. Cleaning fees are determined by the size of the property, the number of beds, and the total hours it takes to fully prepare the property for each guest stay. The cost for cleaning is the responsibility of the Guest and will be included in the total rental fee.
Hot Tub: If the property is equipped with a hot tub, please rinse off before entering the hot tub, and turn jets off or on low and cover it when not in use. Absolutely NO GLASS in or near the hot tub and DO NOT drain the hot tub. Please be sure to monitor children while they are using the hot tub. If the hot tub is excessively dirty and has to be drained/cleaned/refilled, you will be charged for additional costs incurred.
Pet Policies: Up to two (2) pre-approved dogs are allowed in some pet friendly properties, with the appropriate pet fee paid (typically $50 per pet). There shall be no more than two (2) domestic adult dogs (no puppies), and some homes/vessels may have stricter requirements. The Guest shall be solely responsible for and in control of pets at all times following our Terms and Conditions. Pets must be treated for fleas and ticks prior to arrival. Guests must pick up after pets inside and outside the unit. Pet owners are responsible for additional charges resulting from damages, clean up outside or inside, or extermination services that become necessary. A $150 fee will be charged if there is any report of pet hair on bedding and sofas. If an unauthorized or unreported pet has been in any rental, pet friendly or not, all Occupants may be evicted and/or Guest’s credit card on file shall be immediately charged $500 per pet, at the sole discretion of Management. Additional pet policies for certain homes are posted in the information binder located at the property and/or in email communication with the Guest.
Check-In: You may check in any time after the time listed in your check-in instructions, typically 4pm on the date of arrival. Driving directions, emergency contacts, house entry code, and check-out information is provided by email a week prior to your arrival.
Check-Out: You must vacate your home on the last day of your stay by the time listed on your check-in instructions, typically by 10:00am, unless otherwise agreed upon in writing. When you depart please leave the home in a neat and undamaged condition. A list of housekeeping procedures is listed in the information binder at each property, and on the departure instructions email, including: 1) Load and run the dishwasher (if available); 2) Remove sheets from all beds that were used, and place sheets at the foot of the bed; 3) Remove all trash from home, and deposit in the can/dumpster as instructed in the 3-ring binder at the home; 4) Turn cool to 75 degrees in the summer and heat to 60 degrees in the winter; 5) Turn off all lights, and close and lock all doors and windows. If you do not vacate by checkout time, you authorize us to bill your credit card on file for a late departure fee of up to one and one-half times the daily rent, plus any additional damages incurred including, but not limited to, the cost of alternative housing for an incoming Guest displaced by such hold over, and we may remove all Occupants and their personal property from the Property. Please return any keys, key fobs, garage door openers, remotes, boats (including kayaks, pedal boats, etc.), and life jackets to their original location. There will be a fee at Management’s discretion to retrieve or replace lost items.
No Smoking, Fires, or Fireworks: No smoking is allowed inside any of our homes or anywhere on the Property. The Guest shall be charged a minimum of $500 for cleaning charges at Management’s sole discretion if the no smoking clause is violated and evidence of any kind of smoking (including tobacco cigarette, marijuana, or vaping) is discovered on the Property.
Heat / Air Conditioning: Guest agrees that air conditioning shall not be set below 75 degrees and heat shall not be set above 75, and the fan setting shall be “Auto.” There are no refunds for lack of or malfunctioning HVAC units. Doors and windows shall be closed when either heat or air conditioning is in operation.
Septic / Sewer: Some of our properties use a septic system. The septic system is very effective; however, it will clog up if improper material is flushed. DO NOT FLUSH feminine products or anything other than toilet paper. Please be conservative with your water usage, and do not run excess water beyond what is needed for the Occupants listed on this agreement.
Waste Material: Guest and Occupants shall follow all rules in the information binder in their vacation rental regarding trash disposal (and recycling if available).
Parking: Parking is permitted only in designated parking areas on or around the property. The number of vehicles may not exceed the maximum allowed at the home. Any illegally parked cars are subject to towing; applicable fines/towing fees are the sole responsibility of the vehicle owner.
System(s) Failures & Services: In the event the Property sustains a failure of a system, including but not limited to water, sewer/septic, electrical, plumbing, mechanical, appliances, or items as provided as a convenience to our Guests (i.e. cable, internet, hot tubs, BBQ grills, boats, etc.), neither Owner nor Management shall be liable to Guest for any damages/loss as a result of or associated with such failure. If you notice a system/equipment failures, immediately notify Management and we will make an effort to promptly repair or replace the failed system/equipment. Please note that hot tubs may have difficulty in maintaining heat when temperatures outside are below freezing. A failure does not serve as a termination of this Agreement, and no refunds will be given for such system failures.
Condition of Property: Property is provided “as is,” and we are not responsible for the inoperability or unavailability of any amenities, or errors in our advertising. You agree to contact Management as soon as you notice maintenance or housekeeping problems.
Pest Control: The Chelan valley has abundant wildlife including but not limited to ants, fruit flies, spiders, bees, birds, bats, mice, squirrels, snakes, and larger mammals. We perform routine pest control and will make every reasonable effort to address pest control concerns but we are not responsible for refunds due to the presence of pests, wild animals, or in the event of untimely service by pest control companies. Should you experience a pest control issue, we typically keep bug spray under the kitchen sink, but if that doesn’t solve the problem please contact us so our team may attempt to eradicate the problem.
Entry: Management and Management’s representatives and agents have the right to enter the premises, at any time: (i) for the purpose of making necessary or agreed repairs, decorations, alterations, improvements, for maintenance, or to supply necessary or agreed services; (ii) to verify that Guest has complied with the terms of this Agreement and to enforce these terms; or (iii) in case of emergency.
Tents and Other Structures: No tents, trailers, motor homes, or other structures (including pools, slip ‘n slides, bouncy houses, etc.) may be erected on the rental property without prior written permission from Vacation in Chelan. If permission is granted for items on the lawn, they must be taken down every evening so as not to interfere with the watering of the lawns, and shall be placed in different places during the day to avoid burning the lawn.
Property Suitability: Review all property amenities, specifications, and unique characteristics, including environmental conditions, to verify that the home you have selected will be suitable prior to booking. Private homes may be constructed with limited accessibility for Guests and Occupants with mobility issues, or be located amidst potentially dangerous conditions: rocky terrain, deep water docks, hot tubs, steep slopes, cliffs, interior and exterior stairways, terraces and decks, slippery conditions, fireplaces, sharp objects, insects, etc. Please do not book a home if you believe there may be a condition that poses unusual risk to any member of your party.
Weather Conditions, Natural Disasters, and Unforeseeable Circumstances: Management will not assume liability for any loss, damage, or inconvenience cause by but not limited to weather conditions, natural disasters, pests, construction, public/private events, acts of God, wildfire/smoke, road closures, frozen pipes, interruption of services and utilities or other reasons beyond its control.
Lost Items or Left Items: Guest is solely responsible for any lost, stolen, or abandoned possessions or items.
Returned Check Charge: A $50.00 fee will be charged for a check returned for insufficient funds or any other reason by Guest’s bank.
Automatic Credit Card Charges: In the event that you incur fees pursuant to this Agreement, you hereby authorize Vacation in Chelan to immediately charge your card for any overages and/or fines without further notice. If these charges are disputed, or if the credit card on file is otherwise prevented from being charged, you agree to pay an additional $50 service fee per charge.
Liability and Damage: Guests agree to defend, indemnify and hold Owner and Vacation in Chelan harmless from any and all liability, claims, loss, property damage or expenses, arising by reason of any injury, death or damage sustained by any person, or to the property of any person, in or on the Property during the Term of this Agreement, including Guests, additional invitees or visitors of Guests, where such injury, death or damage is caused by a negligent or intentional act of Guests, additional guest or any of Guest’s visitors or invitees.
Credit Card Authorization: Guest understands and consents to the use of the credit card provided without original signature on the charge slip, that an email of this agreement will serve as an original, and that this Credit Card Authorization cannot be revoked and will not terminate until 30 days after the rental is vacated. Guest hereby grants consent for Management to charge credit cards on file for any damages, missing items, excessive cleaning and/or garbage, fines, other items in this Agreement, and if necessary the cost incurred to remove Guest and Rental Party from the property. Attempts to circumvent our policies by filing a chargeback with your credit card company will result in an additional $200 billed to your credit card to cover our time in disputing these actions.
Hold Harmless: Vacation in Chelan and Owner assumes no liability for loss, damage, or injury to Guests or others, and their personal property. Guest agrees to indemnify, defend, and hold harmless Owner and Management from any and all claims, damages, disputes, suits, litigation, judgments, costs, and attorney fees resulting from or associated to any loss, damage, or injury to Guest, Guest’s visitors and licensees, and/or their personal property. Guest understands that this release binds any and all heirs, administrators, executors, assigns, and any other person or entity seeking to claim under or through Guest. Management recommends that Guest carry or obtain insurance to protect Guest, Guest’s visitors and licensees, and their personal property from any loss or damage. In any action concerning duties or liabilities of the parties, you agree to venue Chelan County. and Guest agrees to pay all reasonable costs, attorney’s fees and expenses that shall be made or incurred by Owner or Vacation in Chelan enforcing this agreement. If there is more than one Guest, each one shall be individually and completely responsible for the performance of all obligations under this Agreement, jointly and individually with every other Guest.
Limitation of Liability: Management’s liability shall in no event exceed the amount of the rental payment received regardless of the kind or extent of injury, cause thereof, claim or legal theory advanced. Owner and/or Management’s liability shall in no event exceed the lesser of the rental payment received or the liability insurance then in place regardless of the kind or extent of injury, cause thereof, claim or legal theory advanced. Guest agrees to the foregoing and waives all right to claim damages in excess of the foregoing amounts, and agrees to be limited for all purposes to such amounts.
Enforceability: If any section, clause, paragraph or term of this Agreement is held or determined to be void, invalid or unenforceable, for any reason, all other terms, clauses or paragraphs herein shall be severed and remain in force and effect.
Acceptance of this Agreement: Payment shall constitute valid binding acceptance of this agreement (and the Vessel Addendum if renting a boat). Guest acknowledges that the above statements have been read, and Guest agrees to abide by them and cause anyone on the property to abide by them. Anyone not abiding by this agreement may be subject to immediate eviction.
T&C’s Subject to Change: Vacation in Chelan Terms & Conditions are subject to change without notice, with a current copy always on our website or on your booking platform.

VESSEL RENTAL AGREEMENT ADDENDUM TO TERMS AND CONDITIONS
In addition to the above terms and conditions, here are additional terms and conditions for vessel rentals:

Vessel Suitability: Please ensure you have reviewed all Vessel amenities, specifications, and unique characteristics, including environmental conditions, to verify that the Vessel you have selected will be suitable prior to booking. Vessels are constructed with unusual features, limited accessibility for Guests and Occupants with mobility issues, or may be located amidst potentially dangerous dock/mooring conditions. These may include, but are not limited to, deep water docks, barriers to get onto the vessel, steep steps, confined interior, exterior stairways, Vessel movement resulting from wave action, narrow and sloped decks, slippery conditions on the Vessel and dock, sharp objects, limited barriers that prevent falling out of the Vessel, and insects. Be aware that cell phone coverage may be inconsistent or unavailable in some areas, and that any bed mattresses are boat mattresses and are thinner than typical house mattresses. Guests with mobility challenges or those traveling with children are specifically advised to discuss concerns or requirements with our reservation planners as you will not be able to cancel if you find the Vessel unsuitable upon your arrival. Please do not book a Vessel if you believe there may be a condition that poses unusual risk to any member of your party. You hereby release Owner and Management from all personal safety risks and liability associated with the Vessel and operation of the Vessel you rent.
Eviction: All Occupants agree to adhere to local & maritime laws and rules and regulations, to not disturb the peace, keep the Vessel moored in its slip at Sunset Marina, keep the Vessel in a clean and sanitary condition, and will comply with the no smoking and the appropriate pet rules for each Vessel/reservation. All Occupants are subject to immediate eviction and removal from the Vessel for any of the following reasons: (1) Smoking anywhere inside/on Vessel or on dock area; (2) Unapproved or unleashed Pet anywhere on the Vessel, dock, or on the marina property; (3) Number of Occupants exceeds the number of contracted guests; (4) Complaints of noise, loud music, foul language, or otherwise disturbing of the peace; (5) Illegal activity. When an eviction occurs, the entire amount of rent, deposits, fees, etc. will be forfeited.
Check-In: You may check in any time after the time listed in your check-in instructions, typically 4pm on the date of arrival. Guests shall, on arrival, meet with a representative of Vacation in Chelan to receive instructions on operation of the Vessel and its systems. You are responsible for the proper use and operation of the Vessel, and to keep it in a clean condition. Because of the required instructional informational meeting with a representative of Vacation in Chelan, you must pre-schedule your arrival time by calling (509) 682-2288 as well as notify us 30 minutes prior to your arrival, and also keep us informed as soon as possible if there are delays.
Check-Out: You must vacate the rented Vessel on the last day of your stay by the time listed on your check-in instructions, typically by 10:00am, unless otherwise agreed upon with email agreement. When you depart, please leave the Vessel in a neat and undamaged condition. A list of check-out procedures is listed in the information binder at each Vessel, and on the departure instructions email, including: 1) Wipe appliances, counters, etc. clean of excess spills; 2) Remove sheets from all berths that were used, and place sheets on the forward V-berth; 3) Remove all food and trash from the Vessel; 4) Deposit all trash in the can/dumpster at the dock as instructed in the binder; 5) Turn off all lights, and close and lock all doors and windows.
Wastewater: The Vessel is equipped with a marine toilet. The Vessel’s toilet will clog up if improper material is flushed. DO NOT FLUSH feminine products or anything other than toilet paper. Please be conservative with your water usage, and do not run excess water as the waste-water container has limited capacity. If at Sunset Marina, please use the Marina’s toilet facilities in the Marina’s Clubhouse whenever possible.
Trash Disposal: Guest and Occupants shall follow all rules in the information binder in the Vessel regarding trash disposal in the marine environment. There are trash receptacles around Sunset Marina.
Parking: Parking is permitted only in designated parking areas at the Sunset Marina, and we provide a required parking pass for 1 car (maximum allowed). Any illegally parked cars are subject to towing; applicable fines/towing fees are the sole responsibility of the vehicle owner and will be charged to the card on file. Additional parking details may be posted in the information binder located at the Vessel and/or in email communication with the Guest.